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(FAQ
continued...)
What is the difference between
in- warranty and out-of-warranty service?
We
will assume product warranty repair service on behalf of the OEM.
This allows the OEMs to focus on their core business while being assured
that their commitments (warranties) to their customers are being honored.
After the warranty period has expired, customers may still seek to
have their products repaired at their own expense or by buying an
extended warranty or service agreement from the OEM. Teranetix's out-of-warranty
repair service allows the OEM to provide those services, keep their
customers happy, and still keep their own time and resources free
to pursue other challenges.
What
certifications do Teranetix technicians hold?
Teranetix's
staff of highly trained technicians and engineers are holders of IPC,
A+, Novell and Microsoft certifications. Teranetix
is ISO certified to ISO
9001:2000 standards. We are Authorized Service Providers for most
of the computer industries leading manufacturers and major telecommunications
equipment manufacturers.
What
is Teranetix's technical depth of the IPC standards (IPC 610)?
We work under standards defined in IPC-A-610C.
Our technicians have attended the IPC-A-610C course (Acceptability
of Electronic Assemblies). We also utilize IPC-7711/7721 (Repair and
Modification of Printed Boards and Electronic Assemblies), and we
have a certified IPC instructor on staff.
How
are Teranetix's technicians trained?
-
In many cases they are factory trained (i.e. Authorized Service
Center).
- We
send all of our technicians to outside classes to obtain their A+
certification.
- The
ESD (Electro Static Discharge) training is also accomplished by
bringing in the best firms in the industry to train our technicians
on site.
- This
outside professional education coupled with our own ongoing in-house
training programs assure our capabilities are state-of-the-art.
How
does Teranetix handle engineering change orders (ECOs)?
When
the manufacturer requires the implementation of an ECO,
Teranetix can step in and assume those upgrade responsibilities completely.
If the change
requires upgrading products in the field, we can manage the returns
process, institute a swap program, or simply provide repaired product
with rapid turnaround to minimize customer downtime.
What
are Teranetix's quality standards?
Teranetix
continuously improves its products, services, and environment to better
satisfy customers, shareholders, and employees. We employ a formal
Quality Management System based on ISO standards, to measure and analyze
trends in product and service quality, and to provide feedback internally
on process effectiveness. We
are totally committed to quality and are ISO certified to ISO 9001:2000
standards.
What
hardware and software integration services does Teranetix offer?
Teranetix offers a full range of services including the installation
of hardware and/or software, the burn-in, and set-up required to integrate
a new configuration. Our integration services
are used extensively by our OEM, ISP, and VAR partners in supporting
the special requirements of their end-user clients. We will customize
our configuration services to meet your needs.
Does
Teranetix have the ability to do BGA rework/X-ray (2D)?
Yes,
we have full BGA (Ball Grid Array)
and X-ray capability. We utilize SRT/Summit
1100 Rework Systems and Nicolet Imaging Systems.
What
about 8-Layer BGA and surface-mount 6x8 6U compact PCI?
Teranetix can repair boards populated with
these type components. Using X-ray, we
are able to provide images of finished work for BGA replacements.
What
are Teranetix's diagnosis capabilities?
We have the latest diagnostic tools available
for motherboards, graphic cards, disk drives, monitors, complete systems,
etc. Specialized diagnostics tools are developed and purchased as
required.
Still have questions? Contact
Us for more information.
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